Privacy policy

This Privacy Policy describes how Nutraveya ("we", "us", or "our") collects, uses, and shares your personal information when you visit our website, use our services, make a purchase at nutraveya.myshopify.com (the “Site”), or otherwise interact with us regarding the Site (collectively, the “Services”). The terms "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on the Site and update the “Last Updated” date. We will also take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect (and have collected in the past 12 months) personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce any terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Types of Personal Information We Collect

The personal information we collect depends on how you use our Site and Services. "Personal information" means information that identifies, relates to, describes, or can be linked with you.

Information You Provide Directly

Information you provide through the Services may include:

  • Contact details, such as your name, address, phone number, and email.

  • Order details, such as your name, billing and shipping address, payment confirmation, email, and phone number.

  • Account information, such as your username, password, security questions, and other authentication details.

  • Customer support data, such as information you share with us when contacting customer support.

Some features may require you to provide this information. You may choose not to share it, but that may limit your ability to use certain features.

Information We Collect Automatically

We may collect information automatically about how you interact with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include details like your device type, browser type, network connection, IP address, and how you interact with the Site.

Information from Third Parties

We may receive personal information from third parties, such as:

  • Shopify and other service providers that help operate our Site.

  • Payment processors, who collect billing and payment information on our behalf.

  • Marketing and analytics partners who track interactions with our emails or ads.

We treat all data obtained from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

  • To provide products and services: To fulfill your orders, manage your account, deliver items, and communicate with you about transactions.

  • Marketing and advertising: To send promotional emails, texts, or mail, and to display targeted ads on our Site or third-party platforms. If you are located in the EEA, our legal basis is our legitimate interest in marketing our products (Art. 6(1)(f) GDPR).

  • Security and fraud prevention: To detect, investigate, or act on suspicious or illegal activities. You are responsible for keeping your login credentials secure.

  • Communication and service improvement: To respond to your inquiries and improve our services. This is based on our legitimate interest in maintaining our relationship with you (Art. 6(1)(f) GDPR).

Cookies

We use cookies to improve your experience, support analytics, and help personalize content and ads. You can manage cookie settings in your browser. For more on cookies used by Shopify, visit: https://www.shopify.com/legal/cookies.

We also recognize the Global Privacy Control (GPC) signal, which can be used to opt out of the sale or sharing of your personal data.

How We Share Personal Information

We may share your personal data with:

  • Service providers (e.g., payment processors, shipping partners, customer support).

  • Business and marketing partners.

  • Affiliates within our business group.

  • Others, if required by law, during business transfers (like a sale or merger), or to protect our rights.

We do not use or disclose sensitive personal data to infer characteristics about you without your consent.

Sale or Sharing of Personal Information

In the past 12 months, we have "sold" or "shared" personal data with marketing partners for advertising purposes. This includes:

  • Contact information like name, email, and phone number.

  • Purchase history and shopping behavior.

  • Usage data such as your interactions with our Site.

Third-Party Links

Our Site may contain links to other websites or platforms not operated by us. We are not responsible for their content or privacy practices. Always review their privacy policies before providing information.

Children’s Data

Our Services are not intended for children. We do not knowingly collect data from anyone under 16. If we learn we have collected such data, we will delete it.

Data Security and Retention

No method of transmission or storage is completely secure. We cannot guarantee absolute security. We retain personal data only as long as necessary for our business and legal needs.

Your Rights

Depending on where you live, you may have the right to:

  • Access or know the personal data we have about you.

  • Request deletion or correction of your personal data.

  • Request a copy of your data or have it transferred.

  • Opt out of sale/sharing or targeted advertising.

  • Restrict or withdraw consent for data processing.

  • File a complaint with a data protection authority.

You can contact us to exercise your rights. We may need to verify your identity before processing your request.

Complaints

If you’re unhappy with how we’ve handled your data, please contact us. If you’re still not satisfied, you may have the right to file a complaint with a data protection authority in your region.

International Users

We may transfer your personal data outside your country, including to countries without the same level of data protection. We use appropriate safeguards like the European Commission’s Standard Contractual Clauses to ensure your data is protected.

Contact

If you have any questions or want to exercise your rights, please contact us at:

Email: info.nutraveya@gmail.com
Address: Oude Haven 27, Barendrecht, 2992 BH, NL

Unless otherwise stated, we are the data controller of your personal information under applicable privacy laws.

Last updated: 04/20/2025