Refund policy
Return & Refund Policy
At Nutraveya, your satisfaction matters to us. While we stand behind the quality of our products, we understand that supplements don’t work the same for everyone. That’s why we offer a 30-day money-back guarantee — under the following conditions.
How to Request a Refund
If you're not fully satisfied with your purchase, you may request a refund within 30 days of receiving your order.
To initiate the process, please email info.nutraveya@gmail.com with the subject line:
“Refund Request – [Your Order Number]”, and include:
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Your full name
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Your order number or proof of purchase
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A detailed explanation of why the product did not meet your expectations
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A photo of the product
Incomplete requests will not be processed.
Refund Conditions
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Refunds are only available for orders placed directly through Nutraveya.com
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Refunds are only granted once per customer, per product
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Refunds will not be issued for suspected abuse, excessive usage, or inconsistent use
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We reserve the right to deny any refund request that does not meet our policy criteria
You do not need to return the product unless explicitly instructed.
Processing Time
Once your refund request is reviewed and approved, the refund will be issued to your original payment method.
Please allow up to 30 days for processing. Bank or card provider timelines may vary.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately at info.nutraveya@gmail.com with clear photos. We’ll resolve the issue promptly with a refund, replacement, or alternative solution.
EU Customers – 14-Day Right of Withdrawal
If your order was delivered to an EU country, you have the right to cancel your purchase within 14 days of delivery without providing a reason, in accordance with EU consumer law.
Have questions? Reach us at info.nutraveya@gmail.com — we’re happy to help.
Last updated: 04/20/2025